Refund policy
Last updated 23/09/2026
1. Digital product refunds
Because of the nature of downloadable content, we do not offer change-of-mind refunds, exchanges or returns once a document has been accessed or downloaded. Your rights under the Australian Consumer Law, and our wrong-pack credit, are set out below.
If you have technical difficulty getting your files, contact support@chapterandclause.com.au and we will sort it out.
2. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement or refund where there is:
- a major failure, for example the documents cannot be accessed because of a system error on our side; or
- an incorrect file or a delivery problem caused by us.
We are not required to provide a refund for change of mind.
If you believe your purchase qualifies for a refund under the Australian Consumer Law, contact support@chapterandclause.com.au with your order details.
3. If you bought the wrong pack
If you buy a pack and find it is not the right fit for your situation, contact us within 30 days at support@chapterandclause.com.au and we will credit what you paid towards the correct pack. You pay only the difference. This is a goodwill arrangement offered in addition to your rights under the Australian Consumer Law, and it does not limit those rights.
Anona Group Pty Ltd
ABN 35 696 919 187
Trading as Chapter & Clause