{"product_id":"sah-cf-001-complaints-and-feedback-policy-and-procedure","title":"Complaints and Feedback Policy and Procedure","description":"\u003cp\u003e\u003cstrong\u003eSAH-CF-001 Complaints and Feedback Policy and Procedure.\u003c\/strong\u003e An editable Word document from the Chapter \u0026amp; Clause aged care library, for Support at Home and CHSP providers.\u003c\/p\u003e\n\u003cp\u003eThis policy establishes your complaints and feedback management system: how anyone can complain or give feedback, how the business acknowledges, assesses, resolves and learns from what it hears, and how the rights of everyone involved are protected.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho it applies to:\u003c\/strong\u003e Written for every registration category unless the scoping note in the document says otherwise. Read the scoping note before you adopt it.\u003c\/p\u003e\n\u003cp\u003eHas a compliance mapping table in section 3: each obligation, the exact provision of the Aged Care Act 2024 or the Aged Care Rules 2025 that creates it, and the section of the document that addresses it. Stamped to the latest registered compilation when it was last re-stamped, currently Act Compilation No. 2 (C2026C00301) and Rules Compilation No. 11 (F2026C00970).\u003c\/p\u003e\n\u003ch3\u003eAlso in\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003ca href=\"\/products\/registration-monitoring-essentials\"\u003eRegistration \u0026amp; Monitoring Essentials\u003c\/a\u003e, 40 documents, $395\u003c\/li\u003e\n\u003cli\u003e\n\u003ca href=\"\/products\/personal-care-provider-library\"\u003ePersonal Care Provider Library\u003c\/a\u003e, 59 documents, $1,195\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eNeed more than a handful? The packs are better value, and they are built to work as one system, with every document cross-referenced.\u003c\/p\u003e\n\u003ch3\u003eDelivery\u003c\/h3\u003e\u003cp\u003eInstant download as an editable Word document. Replace the placeholder fields with your own details, drop your logo into the marked zone, and it is yours to use in one business.\u003c\/p\u003e\n\u003ch3\u003eCurrency\u003c\/h3\u003e\u003cp\u003eA one-time purchase of the document as it stands today. It does not include updates for later changes in the law or official guidance; corrections of errors are free. When the law moves we re-stamp and amend affected documents, and the new versions go to anyone holding a current \u003ca href=\"\/pages\/membership\"\u003ecurrency membership\u003c\/a\u003e. The membership is for pack owners: join within 30 days of buying a pack and the first month is free, then $29.99 a month; otherwise it is $89.97 a quarter (prices effective 01\/10\/2026). You can cancel at any time. Cancelling never takes anything away from you. Every change we make is listed in the \u003ca href=\"\/pages\/document-change-log#aged-care\"\u003edocument change log\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp style=\"color:#5B6472;font-size:.92em\"\u003e\u003cem\u003eAn editable template and general information, not legal, clinical or financial advice. It needs customising to your service and implementing in practice. Policies alone are not evidence of compliance. Using it does not guarantee registration, audit success or compliance with any obligation. \u003ca href=\"\/pages\/terms-of-service\"\u003eLicence and terms\u003c\/a\u003e.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"\/pages\/category-check\"\u003e\u003cstrong\u003eNot sure what your category needs? Take the two minute category check →\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Chapter \u0026 Clause","offers":[{"title":"Default Title","offer_id":48951916724312,"sku":"SAH-CF-001","price":39.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0751\/7742\/7032\/files\/cov-sah-cf-001-v11_c3f99a74-0079-4244-8df9-8c54c05fb7f6.png?v=1791533861","url":"https:\/\/chapterandclause.com.au\/products\/sah-cf-001-complaints-and-feedback-policy-and-procedure","provider":"Chapter \u0026 Clause","version":"1.0","type":"link"}